Complaints Procedure

As members of ARMA, Belmont Property Management follow their recommendations in respect of complaints and health and safety. For further information, please see our Complaints Procedure. Our aim is to provide a good service in a fair and transparent manner. However we understand that sometimes matters do not always pan out this way and we would endeavour to put things right. 

In the first instance you should endeavour to speak informally with the person concerned (if applicable). If you are unhappy with the outcome, please put your complaint in writing to:

Mr. Nick Seaton Burridge
Managing Director
Belmont Property Management
Daniell House
Falmouth Road
Cornwall TR1 2HX

Email: Nick Seaton-Burridge

We will acknowledge receipt of your correspondence or email within 3 working days and will undertake an internal investigation; responding in writing within 15 days following receipt. If following our reply you are still not satisfied we would look to offer you an appointment at a mutually convenient location to discuss things further.

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